Client: I need the logo in white so I can upload it.
Me: Ok, here is a .png in white with the transparent background.
Client: You didn’t send me anything! I can’t use this — it’s just a white square!
Me: Attached is a screenshot of what it will look like when you upload it to the site.
Client: I can’t use this either! It has the background behind it!
This happens so often with our customers.